Today DreamHost, where Daily Pimp just happens to be hosted, had a little accident and over-charged pretty much all of their auto-pay customers for an entire year of hosting. I noticed today looking in my bank account that I had an authorization from DreamHost for $310. My reaction was instantly WTF, as would most people’s. It didn’t take long to discover that it was a big error and that thousands and thousands of people were effected. 7.5 Million dollars worth of over-charges was damage that DreamHost caused. DreamHost’s blog constantly said sorry, and that they were working to fix the situation. They tried to explain why it happened all while mixing in jokes and making fun of themselves for having “fat fingers” and being dumb.

As of the time I am writing this entry there has been over 1000 comments on their blog about the mistake. A lot of customers were really hurt by this. Many of them face overdraft charges, many of them depending on that money for bills and now DreamHost has their hands on it for up to 2 days until it gets refunded. A lot of people saying now they can’t pay their rent, or that their overdraft charges are $100+ and all kinds of other problems that have come out of this.

This is a huge mistake on DreamHost’s fault no matter how you look at it. I feel that them trying to be kind of funny or cute about the whole thing just really makes them look that much worse. You are talking about people’s money that you took on accident. 7.5 Million dollars in one day isn’t something to try to be cute about.

I am interested in seeing how they remedy the situation. If they just give me back the money I’ll be happy that the problem is fixed, but not happy with DreamHost. I am eager to see how they make everyone happy, or if they even try. They are kind of at a fork in the road. They can either save a lot of customers or they can loose a lot of customers.